Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Gants Hill
At Gants Hill Florist, we are committed to providing the freshest flowers to all our valued customers in Gants Hill and neighbouring areas. Whether you are ordering blooms for your home, a loved one, or your business, our fresh flowers guarantee ensures your arrangements arrive in beautiful condition, exactly as intended.
Damaged-on-Arrival Policy
We meticulously pack each bouquet and floral arrangement to prevent damage during transit. In the rare case your order arrives damaged, we want to put things right promptly. Please inspect your flowers as soon as they arrive. If you notice any damage, contact us within 24 hours of receipt. For fastest resolution, we may ask for photos of both the packaging and the affected flowers to help us understand and address your claim swiftly.
Freshness Window
We guarantee that your flowers will be fresh on arrival and will typically last at least five days with proper care. Please follow the care instructions provided with your delivery to maximise the beauty and longevity of your blooms. Should there be any concerns about the freshness of your flowers within this period, simply let us know, and we will be happy to help.
Refund and Replacement Options
Customer satisfaction is at the heart of everything we do. If you receive flowers that are not up to our guaranteed standard of freshness or arrive damaged, you can choose from the following options:
- Replacement – We will arrange for a fresh bouquet to be delivered to you at the earliest possible opportunity.
- Refund – If a replacement is not suitable, we can process a full or partial refund, depending on the nature of the issue.
Our team will handle your request quickly and professionally, ensuring your experience with Gants Hill Florist remains positive at all times.
How to Raise a Complaint
Your feedback is incredibly important to us. If you are not completely satisfied with your order or our service, please reach out to us directly. Our dedicated team will investigate your complaint fully and aim to resolve it to your satisfaction within 48 hours. We take pride in our reputation as a trusted local Gants Hill florist and ensure every complaint is handled with care and attention to detail.
To raise a complaint, simply provide your order information and a brief description of your concern. We may request supporting information or photographs to aid our investigation, especially regarding issues with damaged or unsatisfactory flowers.
Trusted Local Florist for Gants Hill
As an established florist serving the Gants Hill area, we are proud to be the first choice for households and businesses seeking beautiful, fresh flowers with reliable service. We value your trust and strive to exceed your expectations with every order. Our team is always here to help resolve any issues and ensure you continue to enjoy our stunning arrangements, every time.
Thank you for choosing Gants Hill Florist. Your satisfaction and confidence in our fresh flower guarantee remain our top priorities.
