Welcome to Gants Hill Florist. These Terms & Conditions govern your use of our online flower delivery services in Gants Hill and its surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions, which are intended to protect both you and us. Please ensure you have read them carefully before placing your order.
These Terms apply to all customers who use our online store for flower purchase and delivery within Gants Hill and neighbouring districts. If you do not accept these Terms, you should not proceed with any online transaction.
Orders for flowers and associated gifts can be made through our online platform at any time, subject to product availability and delivery schedules.
How to Order:
If you wish to make changes to your order after placing it, please refer to the Cancellations and Amendments section below.
All products are subject to availability. Certain flowers may be seasonal or subject to supply. In the event that your chosen items are unavailable, we reserve the right to substitute with similar items of equal or greater value, while endeavouring to maintain the style and colour theme of the selected arrangement. If a major substitution is necessary, we will attempt to contact you using the details provided with your order.
All prices are shown in GBP (£) and include VAT where applicable. Payment must be made in full at the time of ordering using one of the secure payment options provided at checkout. Accepted payment methods typically include, but are not limited to, major debit and credit cards. Orders are not considered confirmed until payment has been successfully processed and you have received an order confirmation.
Payment Security
We use reputable third-party payment processors to ensure your payment information is handled securely. We do not store your card details on our servers. Your use of any third-party payment gateway is subject to the terms and privacy policies of the processor.
Gants Hill Florist offers flower delivery services throughout Gants Hill and neighbouring areas. Delivery charges may apply and are clearly displayed at checkout before you confirm your order. We aim to deliver on the date and time slot you have chosen during ordering; however, please understand that delivery times are estimates and cannot always be guaranteed, particularly during peak periods or due to events beyond our control.
Delivery Instructions
Please ensure the delivery address is accurate and complete, including contact numbers for both yourself and the recipient where possible. If the recipient is unavailable at the time of delivery, we will follow any special instructions provided or, if necessary, leave with a neighbour or in a safe place. We will notify you or the recipient of the delivery status as applicable. If delivery is unsuccessful due to incorrect information, additional redelivery charges may apply.
You have the right to cancel or amend your order, subject to the following:
If your order is eligible for cancellation, we will process a full refund using your original payment method within a reasonable time. Orders that have already been prepared or dispatched may not be eligible for cancellation or refund.
Due to the perishable nature of flowers, we are unable to accept returns on fresh arrangements. However, if your order is damaged, incomplete, or does not meet the quality standards promised, please notify us within 24 hours of delivery. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances and the evidence provided (e.g., photographic proof of the issue). Each case will be considered individually to ensure your satisfaction and uphold our reputation for quality in Gants Hill flower delivery.
It is your responsibility to:
Delays or issues resulting from incorrect details, inaccessible addresses, or inability to deliver due to absence are the responsibility of the customer.
We take every care to ensure our flowers and services meet your high expectations. Gants Hill Florist shall not be liable for:
Our total liability in respect of any single order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total price of the order in question.
All content on our website, including images, text, logos, and design, is the intellectual property of Gants Hill Florist or our licensors and is protected by UK copyright and trademark laws. You are permitted to use the website for personal, non-commercial purposes only. Any republication or reproduction, in full or in part, is not permitted without our written consent.
We respect your privacy and process personal information in accordance with current data protection regulations. For a full explanation of how we collect, use, and store your data, please refer to our Privacy Policy displayed on our website. By placing an order, you consent to the use of your personal information for processing and delivering your order, and for providing updates regarding your purchase.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Terms.
We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to review these Terms prior to placing an order. Continued use of our website constitutes your agreement to comply with the version of the Terms in effect at the time of your order.
These Terms & Conditions apply to all Gants Hill Florist online flower delivery customers, including those residing in Gants Hill and the surrounding local areas. If you have any questions regarding these Terms & Conditions, please contact our customer service team for clarification prior to placing your order.
These Terms & Conditions, together with our Privacy Policy and any other policy displayed on our website, constitute the entire agreement between you and Gants Hill Florist regarding your use of our online flower delivery services. No other statements, promises, or representations, whether written or oral, shall have any binding effect unless expressly agreed in writing and signed by an authorised representative of Gants Hill Florist.
Thank you for choosing Gants Hill Florist for your flower delivery needs in Gants Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gants Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gants Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
